Becoming a Leader Through Business Process Improvement: Leading Through Change

Written by Benjamin Wann

Narrated by Virtual Voice

Length

2h 19m

A practical guide to understanding the hard and soft skills involved in analyzing and improving business processes. This book will introduce you to the Fishbone Diagram, SIPOC, the High-Level Process Map, the Detailed Process Map, the Relationship Map, and the Five Whys. This course teaches you how to understand and apply DMAIC to any scenario.This book also informs and educates on the intricacies of building influence and teams to be able to effectively drive change. You will understand which processes are ripe for change, how to approach change initiatives, and also learn from best practices from modern business process improvement.